Conditions of return

CONDITION OF RETURNS POLICY

Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's refund.

This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.

Items that are returned after inspection through Eyby Authenticity Guarantee will be sent back to the buyer, and a refund will not be issued, if the item is returned in a different condition from which it was received. 

Buyers who have a history of abusing the returns process may be subject to the consequences outlined in our Abusive buyer policy.

 

What are the guidelines?

To be eligible for a full refund, the exact item you purchased must be returned. Returns that do not meet the below criteria may be subject to a deduction from the refund to cover the loss in the item's value.

 

General return requirements

Same or unaltered condition (not an exhaustive list):

• Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received.

• All parts and accessories must be intact.

• Must be returned with original product packaging: boxes, bags, or any items used to wrap and protect the item.

• Must include all items that were included in the original package, such as cords, cables, manuals, and warranty cards.

• Items must have original tags and accompanying materials

 

Construction Equipment:

• Items must be drained of any fuel or liquid

• If assembled, items should be dismantled before return

 

General Compliance:

Activity on Eyby must follow this policy, the Eyby User Agreement, and all applicable laws.

 

Why does Eyby have this policy?

We want to make sure Eyby is a fair place to sell. In order to make Eyby a fair place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.