Third-party Endorsements Policy

To make sure buyers can't be misled by endorsements that can't easily be verified, we don't allow the use of third-party statements or logos that vouch for a vendor's 'reputation' or 'trustworthiness' in Eyby listings or products.

To find out more about the ways in which you can build trust with buyers through your listings, please see our full policy guidelines below.

Frequently Asked Questions

A buyer commented that I'm a trustworthy vendor. Can I use this in my listing?

No, we don't allow quotes like this because they're subjective, can't be verified, and may mislead buyers. Similarly, any seals or logos that make unverifiable claims about vendors can't be included in listings.

I have over 1,000 positive feedback ratings. Can I use this to show I'm a reputable vendor?

Yes, statements like this can be used in listings because the buyer can easily verify them – by looking at your feedback profile, for example. You can also include any statement that guarantees the transaction or item, (e.g. "satisfaction guaranteed or your money back."), provided it doesn't also vouch for your trustworthiness as a vendor (e.g. "reliable vendor").

Full Policy Overview

Eyby doesn't allow third parties to provide logos or statements that claim to vouch for a member's trustworthiness. You can include information in your listing about your Eyby reputation, such as your feedback ratings.

However, you can't make statements about your reputation as a vendor in a way that buyers can't verify. You also can't include endorsements from other people or companies that talk about your trustworthiness as a vendor, because buyers can't verify those types of claims.

Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

What are the guidelines?

Allowed

Statements that guarantee the transaction or item, but don't guarantee the vendor.

Examples include:

- "Satisfaction guaranteed or your money back."
- "Protected transaction guaranteed for up to Ksh. 25,000."
Statements about vendor confidence because a buyer can easily verify this claim.