Invalid Email Policy

For the smooth running of our marketplace, it's important that we are able to easily communicate with all our members, and enable our buyers, vendors and logistics service providers to contact each other. As such, every Eyby member's account needs to have an associated valid email address.

It is the responsibility of every member to ensure their email account is valid, working, and accepting emails.

 

Frequently Asked Questions

 

What happens if email is getting caught in spam filters?

If a spam filter prevents emails from Eyby or its members from reaching an email account, the account is considered to have an invalid email address. Please work with your email provider to adjust your spam filters.

 

What should I do if I get an error message when contacting another Eyby member?

If you get an error message after trying to contact another Eyby member by email, please report it to us by contacting us. 

 

Full policy overview

A member's account must always have a valid, working email address so that they can be contacted by other Eyby members and by Eyby. If a spam filter prevents messages from Eyby or its members from reaching an account, the account is considered to have an invalid email address. Members need to take steps to ensure their account is valid and working.

Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Additional information

Members who get an error message when they send a message to another member's email address are most likely contacting an invalid or non-working address. Members can report this by selecting Help and including the error message in their report.