Performance Gaming Policy

Canceling a transaction, and selecting a false reason to avoid a defect, is not allowed. Logistic service providers must also use only valid, accurate tracking.

 

What is the policy?

Canceling a transaction, and selecting a false reason to avoid a defect, is not allowed.

To cancel a transaction, the seller or logistic service provider must:

• Notify the buyer of the cancellation reason
• Cancel the transaction within 30 days of the sale
• Use the correct process
• Choose an accurate reason for the cancellation, and follow the on-screen instructions

 

Logistic service providers must also provide valid and accurate tracking:

• Upload the correct tracking details within the handling time in the listing. Those who provide invalid or fake tracking information, or change tracking consistently, may be investigated for gaming our policies
• Only mark the item as "shipped" once it has been sent
• The tracking number uploaded after the item has sold must match the shipping location provided in the listing  

 

Why does Eyby have this policy?

This policy helps set buyer expectations about when they will receive their items, avoids defects, and protects seller performance standings.