International Trading Policy

Listing items for sale internationally is a great way to help increase your sales, but it's important to make sure your items aren't prohibited in other countries.

Members are responsible for checking that their transactions are lawful in the buyer's country, as well as in their own.

 

Frequently Asked Questions

 

How can I stop people purchasing my listing if the item is prohibited in their country?

When creating a listing, you have several options for limiting the countries where the item will appear. For example, you can set up business policies about shipping, remove international shipping, specify locations you don't ship to, or set buyer requirements. Please see our full policy guidelines below for more details on how to do this.

 

Is there anything I need to know when buying from an international seller?

If you're buying from an international seller, you should make sure the items comply with import laws in your country.

 

Full Policy Overview

Listing items to an international audience can be a fun and rewarding experience and is one of the unique benefits of using Eyby. At the same time, it's important that all listings and transactions comply with applicable laws. Members are responsible for making sure their transactions are lawful in both the country of the seller and the country of the buyer.

We strongly encourage all members to learn about the laws in their own country as well as the countries where they plan to do business. If you're shipping internationally, please beware that your item may not appear in the search results in countries where the item is not allowed.

You can exclude countries you don't want to ship to by selecting buyer requirements.

Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

 

Some examples

Here are some examples of items that may be legally prohibited or restricted, or that violate our policies:

• Eyby Kenya

• Eyby Tanzania

• Eyby Uganda

• Eyby Burundi

• Eyby Rwanda

• Eyby Nigeria

• Eyby South Africa

• Eyby DRC

• Eyby Egypt

 

Additional information for vendors

• Items must comply with export laws: Make sure any items you're selling can be lawfully shipped outside of the country where you live. The export of certain items may require special licenses, or may be banned altogether. Always verify whether the items you're selling are eligible for export and meet all legal requirements.

• Items must comply with import laws: When selling an item, make sure that the item can lawfully be imported into the buyer's country before sending it. Each country has different laws that limit the types of goods that can be imported into their country. For example, the buyer's country might have restrictions on products or even machinery that might result in the seizure and destruction of the imported item(s). We recommend that you discuss possible import problems with your potential buyers, and do research to avoid any inconvenience.

• Reasons to check applicable laws before you export goods:

  • Goods may be intercepted by Customs officials. There may also be fines or other liabilities associated with goods impounded or seized by Customs officials.

  • You may be sued or prosecuted. Such liability may exist vis-à-vis the owners of trademarks, copyrights, or other rights (for example, if a Kenyan trademark owner were to attempt to assert rights in connection with the importation into another market without proper authorization)

  • Visit the Kenya Revenue Authority (KRA) or the World Customs Organization for more information about global customs regulations. You may also want to reach out to the embassy or consulate of the buyer's country in Kenya for specific guidance on import/export requirements.

• High-value and volume transactions: If you plan to do substantial business with customers in other countries, or if you're dealing in higher dollar or highly regulated items, be sure to do careful research, and hire an expert if necessary to make sure that all transactions comply with all applicable laws. There's often paperwork that you must fill out when completing these transactions.

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The Kenyan government offers various resources to promote international trade and help businesses of all sizes understand export regulations. Additionally, shipping companies provide specialized services for businesses that regularly ship goods abroad. For more information, visit:

• Kenya Export Promotion and Branding Agency (KEPROBA)

• Kenya National Chamber of Commerce and Industry (KNCCI)

• Kenya Revenue Authority (KRA) – Customs Services