Monitoring and Improving your Seller Performance

At Eyby, we’re committed to helping our sellers provide an excellent experience for buyers. Regularly monitoring your performance is essential to ensure that you meet our standards and continue to thrive on the platform. Here’s how you can effectively monitor and improve your seller performance.

 

Why Monitoring Matters

Monitoring your seller performance is crucial for identifying areas where you can improve. It allows you to understand how well you're meeting buyers' expectations and helps you make adjustments to enhance your service.

 

How to Monitor Your Performance?

 

Service Metrics Dashboard: Regularly check your service metrics on the Eyby platform. This dashboard provides insights into your performance and compares your rates with those of your peers.

 

Performance Notifications: Keep an eye on notifications related to your seller performance. These will alert you to any areas that need attention, such as high return rates or complaints about items not received.

 

Seller Standards: Familiarize yourself with our minimum seller standards. These standards provide a benchmark for evaluating your performance and help you understand what is expected of you.

 

What to Do If You Receive a Low Rating

If you notice a decline in your performance metrics or receive low ratings, take immediate action:

• Analyze the Feedback: Understand the reasons behind the low ratings. Were there common issues raised by multiple buyers? Identifying patterns can help you address the root causes.

• Implement Changes: Based on the feedback received, implement necessary changes to your selling practices. This could involve improving product descriptions, adjusting shipping methods, or enhancing customer communication.

• Monitor Progress: After making changes, keep a close watch on your performance metrics. Look for improvements in your ratings and adjust your strategies as needed.

 

How to Improve Your Performance on Eyby

We encourage all sellers to take time to review their performance metrics in detail and see what they need to focus on. Making changes to the way you operate on Eyby can help reduce time spent handling buyer queries and resolving issues. In addition, it can lead to more sales and a smoother running of your business.

 

Accurate and Complete Listings

Taking the time to improve your listings may also help increase listing visibility, boost sales and reduce the number of questions you receive from buyers. Get more tips on creating a listing.

Tip: If you sell a lot, use the categories in your service metrics dashboard to help prioritize which listings to review. It’s also a good idea to check the listings of your best-selling products regularly, as they contribute significantly to your sales.

Streamlined Shipping

Online shoppers want quick and reliable delivery, so it's important to set the right expectations and fulfill accordingly. Updating your shipping options may also make your listings more competitive and reduce buyer questions. using tracking can help protect you in case of disputes.

 

Maintain Accurate Stock Levels

Canceling a buyer's order due to insufficient stock can negatively impact your performance. It’s crucial to keep your listing quantities in sync with your actual stock levels. Learn more about managing stock effectively on Eyby.

 

Set Up Time Away

Taking time off from your business doesn't have to affect your seller performance. Whether you’re planning a break or managing an unexpected disruption, you can set up Time Away to avoid disappointing buyers.

Tip: Make sure to fulfill any orders and respond to buyer requests for items sold before your time away starts.

 

Be Ready to Handle Returns

Offering returns helps buyers feel confident when shopping online. Making it easy for a buyer to return something enhances customer service and encourages repeat business. Even if you choose not to offer returns, buyers can still return items if they don't match the listing Learn more about setting up your return policy.

 

Resolve Buyer Issues Promptly

Even when you strive to get it right for your buyers, not every order will go smoothly. The service you provide when something goes wrong can significantly affect a buyer's willingness to shop on Eyby again. Responding promptly to buyers and resolving their concerns can help avoid negative feedback. Learn more about handling buyer issues.