Member-to-Member Contact Policy

To keep the Eyby marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other.

However, to keep everyone in our community safe we have guidelines and policies that cover how you communicate.

We don't allow our members to:

• Send spam

• Threaten others, or use profanity or hate speech

• Send viruses, malicious code, or software

This applies to all messages sent on the Eyby platform and all types of content posted on Eyby by users, including listings, feedback, and reviews. To find out more about our policies related to member-to-member communications, please read our full policy guidelines below.

 

Frequently Asked Questions

 

Does Eyby monitor and store members' messages?

We may monitor messages (together with any attachments) sent between members for fraud, abuse, spam, illegal content, and other policy violations. We keep a copy of all communications which can be used to help in these circumstances.

While we understand members may wish to keep communications private, if you contact members through channels other than Eyby, we can't help if problems arise.

 

Does Eyby share personal email addresses?

No, we don't share users' email addresses, with an exception of the Fundi Network App where we share contact information with explicit consent from the user.

 

What can I do about a member who's threatening me?

If you ever receive a threat, report it to us immediately.

We'll look into it and determine what action is needed, which could include suspending the member's account. You should also report threats to local law enforcement.

 

A member left feedback which I don't think is accurate or fair. Can I have it removed?

On request, we may remove some kinds of feedback – if it contains hate speech or profanities, for example. However, while we discourage rude and accusatory comments, we don't remove them if they're related to a specific transaction.

We would recommend getting in touch with the member and asking them to revise their feedback.

 

Full Policy Overview

Members can send messages to each other through Eyby. We encourage open communication between our members but we don't allow our members to use these options to send spam, threats, profanity, or hate speech. Eyby may monitor messages sent through Eyby and between users for fraud, abuse, spam, and other violations of Eyby's policies. Users shall share their information at their own risk, and Eyby will not be held liable for the content or consequences of such communication.

 

Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Please remember that we don't have control over communication unless it takes place through Eyby. Also, posts on Eyby Content Channels aren't covered by this policy. However, we do have a Community content policy.