Account Restriction and suspensions

ACCOUNT RESTRICTIONS AND SUSPENSIONS

We may occasionally restrict or suspend accounts to protect our community.

 

Quick tip

If your account is restricted or suspended, we'll send an email to your registered email address and to your Eyby messages explaining why. We'll also let you know what you need to do so your account can be reinstated. 

• If we believe your account has been accessed by a third party, we'll place a temporary restriction on your account for your safety.

 

Why your account was restricted or suspended

We usually place restrictions or suspensions on accounts for the following reasons:

• You may have Eyby selling costs that you need to pay

• You may need to resolve a buyer's issue, or upload tracking information

• You may have violated one of our rules or policies

• We haven't been able to verify your account information

• We suspect your account may have been accessed by a third party

 

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to end, making changes to your listings, or sending us some more information – it depends on the reason your account was restricted or suspended. All the details will be in the message we've sent you.

If your account was restricted or suspended because you need to pay outstanding costs, you can make a one-time payment to resolve the issue. Once we receive your payment your account will be reinstated.

Since Eyby doesn't manage your payments, you need to complete vendor registration before your account can be fully reinstated.

Tip

Most account restrictions or suspensions can be resolved by making a one-time payment, or by following the steps we gave you in the email in your Messages.

 

What happens while an account is restricted or suspended?

Depending on the reason for the restriction or suspension, you may not be able to:

• Buy, or sell

• Leave feedback

• Create new listings or revise existing listings

• Contact other Eyby members

• Reply to your Eyby messages

• Update your personal information

Depending on why your account was restricted or suspended, we may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for the restriction or suspension.

 

Fake account restriction and suspension notices

Watch out for spoof (fake) emails about account restrictions or suspensions. To confirm that an email was sent from Eyby, check your Messages. If you can't find a copy of the email there, then it wasn't from Eyby.