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Listing Policies
To make sure buyers have a great experience when they buy from you, we've put in place some rules and guidelines for listing items on Eyby.
Find out everything you need to know about what's allowed in listings, as well as information on how to have an easier and more successful selling experience, in our detailed policy guidelines below.
Frequently Asked Questions
I'm not sure whether the item I'm selling is allowed on Eyby. Where can I learn more?
There are some items that, due to legal restrictions or Eyby rules, we don't allow or that can only be listed under certain conditions. If you're not sure whether your item is allowed, our Prohibited and restricted items policy has more details on what you can and can't sell.
Why was my listing removed?
To keep Eyby a safe place, sometimes we remove listings that violate our policies. If we remove your listing, we'll send a message to your inbox and to your registered email address explaining why.
I can't find my listings on the site. What's happened?
If you can't find your listings they may have been removed if they violated one of our policies. However, if you haven't received an email from us about removing your listings, it's possible they're just not ranking high up in search results.
To help improve your search ranking, be as descriptive as possible when you create your listings. Write a clear title and description, list your item in the right category, and fill out all item specifics suggested for your item.
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.
Images, videos and text policy
To make sure you're giving potential buyers an accurate representation of your items, and that you're not infringing on anyone else's content rights, you should write your own descriptions and use your own images, or use any that Eyby offers to you from the Eyby catalog.
All listings on Eyby have to offer a physical item or a tangible service. Listings that are blank, or don't offer a tangible item or service, aren't allowed because they can cause confusion for buyers and increase the risk of fraud.
Search and browse manipulation policy
Learn why it's not allowed to manipulate Eyby's search and browse experience by adding popular keywords in your listings that don't have any relation to your items.
To make sure buyers have a clear understanding of shipping charges and delivery times, all sellers must provide clear and accurate information in their listings about where their item is located.
Offering your customers a guarantee or warranty gives them peace of mind when they buy from you, and can help give you an edge on the competition.
Active content in listings can create a poor experience by increasing page load times and introducing security risks. That's why it's not allowed in listings on Eyby.
Find out why we don't allow listings to contain links that direct customers to a site other than Eyby.
Third-party endorsements policy
Understand why we don't allow the use of third-party statements or logos that vouch for a seller's 'reputation' or 'trustworthiness' in Eyby listings.
Only one fixed price listing of an identical item can be listed at the same time, from the same seller. This is to promote fairness and equality and to ensure buyers see a wide variety of options from multiple sellers.
Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Other Policies