Images, videos and text

Vendors have the option to create and maintain their products catalogs or pay for Eyby to assist in creation of their product catalogs. This entails taking images, videos, and writing product descriptions.

You may also use the images and product details from the Eyby product catalog. This content is provided by Eyby, Eyby stakeholders and third parties, and can be used by all sellers for additional product information.

For more information about the use of images, videos and text on Eyby, please see our full policy below.

 

Frequently Asked Questions

 

What content is allowed?

You may use images, videos or text on Eyby as long as your use of that content does not infringe third-party rights and the content follows our Offensive materials policy and our Intellectual property policy

 

What should I do if my image, video or text is being used by another seller?

When you create listings you give Eyby and its customers permission, through our User Agreement, to use your images, videos and product details. Your content may be added to the Eyby product catalog, and may be used by other sellers in their Eyby listings.

You may contact the seller and ask them to remove your image or text if it is not part of the Eyby product catalog.

 

Can I use images or videos that I copied from other websites on Eyby?

No, you can't use images or videos from a manufacturer's website, even if it is publicly available. Copying content from other websites or internet searches may be considered copyright infringement.

 

What are the most common reasons for uploaded videos and images to be rejected by moderation?

• Exceeding maximum size – We recommend videos shorter than 1 minute for the best viewing experience. Videos over 150MB are not allowed

• Poor quality – A video that is blurry, undefined or distorted is considered poor quality and not allowed

• Illegal content

• Offensive content – Promotion or glorified hatred, violence or discrimination aren't allowed. See the Offensive materials policy for more information

• Nudity and sexual content – Videos and images may not include nudity or displays of sexually oriented content.

• Infringing content – Video, images or audio content that is used without permission from the respective rights owner is not allowed

 

Can I include pictures related to my purchase when I leave feedback?

When leaving feedback, you need to accurately represent the item you purchased. You may include pictures, as long as they don't infringe third-party rights and they follow our policies, including the Feedback policy, and the Offensive materials policy

 

Full Policy overview

When creating listings, store pages or product pages, sellers should write their own text and take their own photos and videos. Buyers like to see images, videos and descriptions that accurately represent the item they are purchasing. Learn more about adding photos to your listing and writing a good title and description.

Note: If you upload text, video or photos created by someone else to Eyby, you must have explicit written permission to use them on Eyby from anyone that has any rights to that content. If you don't, your item may be removed by the owner of the content through the Verified Rights Owner (VeRO) program.

 

What is the policy?

Your listings, stores pages, product pages, member communications and images uploaded when you return an item or leave feedback should follow this policy as well as our other policies, including the Offensive materials policy, and No item listings policy.

 

 Allowed

• Images, videos and text you created yourself, without any third-party content or intellectual property

• Content from the Eyby product catalog

 

 Restricted or not allowed

Unless you have explicit written permission from the respective rights owners to use the content on Eyby, you are not allowed to use third-party content, including but not limited to the following:

• Images, videos or text copied from websites or internet searches

• Information from product packaging

  • • It's usually OK to use information such as measurements, weight, or other item specifications that are necessary to describe the item that you simply can't say any other way. However, you should avoid using any other text from product packaging

• Scans or text copied from catalogs or advertisements

• Poor-quality videos or images that are blurry, undefined or distorted

• Illegal content

• Offensive content that promotes or glorifies hatred, violence or discrimination under our Offensive materials policy

• Videos that include nudity or sexually oriented materials

• When opening a return request, we may ask you to upload an image. You may provide only correct images and information relevant to why you are returning the item

 

How Eyby protects intellectual property rights

We developed the Verified Rights Owner (VeRO) program to facilitate cooperation between Eyby and rights owners protecting their intellectual property rights.