False reports of policy violations

We take any report of a violation of our policies seriously. False reports slow down our investigations into real issues, and so make it harder for us to protect our members.

Any report needs to represent a genuine belief that someone has violated an Eyby policy. If someone is intentionally making false reports of policy violations, we may take actions against their account, such as restricting their activity on Eyby. For more details, please see our full policy guidelines below.

 

Frequently Asked Questions

Will you take action against a buyer who wrongly accused me of adding hidden shipping charges after he bought from me?

Eyby does not come between buyers, vendors and logistics providers. In this case, if the buyer feels aggrieved and reports it to us, we’ll look into it.

We don’t disclose the outcomes of cases but if we feel the buyer’s claim is false and malicious, we’ll take action.

 

Full policy overview

Eyby does not permit members to abuse the reporting process. Reports of policy violations to Eyby must be truthful and submitted with the intent of addressing a known or suspected violation of Eyby policy. 

 

Activity on Eyby is required to follow this policy, the Eyby User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, Eyby may take action consistent with applicable laws and the Eyby User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.