Abusive Buyer

ABUSIVE BUYER POLICY

 

This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, sellers can report abusive behavior.

Engaging in activity as described in this policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on Eyby, blocking buyers from opening claims, and account suspension.

When we review a report of a member violating our policies, we look at the circumstances, including the members' history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.

Frequently Asked Questions

How do I report abusive behavior?
Report a buyer by selecting the Report button

What should I do if I think a buyer is making an unreasonable demand?
You're not required to agree to any extras or changes from the terms of your listing. If a buyer is making demands that are not a part of your original listing, you will be protected from negative feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.

To help us identify buyers who are engaging in unacceptable buying behaviors, please report the abusive behavior - opens in new window or tab.

We encourage you to communicate politely and professionally with the buyer.

 

Behaviors We Don't Allow

Don't Demand Something Not Offered in the Original Listing
Not Allowed:

• Requesting a shipping service not offered by the seller.

• Requesting the seller ship to an address other than the one provided at checkout.

• Requesting to use a payment method not offered during checkout.

• Requesting the seller hold your item for later payment.

• Requesting a partial refund without returning the item.

• Requesting additional items or services not included in the original listing or asking for a discount.

 

Allowed:

• Selecting one of the shipping services offered by the logistics Providers at checkout.

• Updating your address in your Eyby account before checkout.

• Paying for your item through a payment option offered at checkout.

• Paying for your item within the specified timeframe.

• Returning an item per the seller's returns policy.

• Purchasing items according to the terms in the original listing.

• Finding an item on Eyby and completing the sale on Eyby.

Don't Make False Claims
Not Allowed:

• Claiming an item was not received when there is proof of delivery.

• Falsely claiming an item was not as described.

Allowed:

• Claiming an item was not received if it hasn't been delivered by the estimated delivery date.

• Claiming an item was not as described when it does not match the original listing.

Don't Misuse Returns
Not Allowed:

• Returning an item other than the original item received.

• Using or damaging an item and then returning it.

• Returning an item with the reason it was not as described when it was accurately described.

Allowed:

• Returning the original item in its original condition.

• Returning an item with a claim it was not as described when it was inaccurately described.

Additional information

Acceptable buying practices include adherence to the following policies.

• Communications: Your communications with sellers via email, My Eyby Messages or Community discussion boards should comply with our member-to-member contact policy.

• Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.

• Unwelcome and malicious buying: We consider bidding on or buying an item when you have no intention of completing the transaction, or circumventing a seller's buyer requirements, to be unwelcome and malicious buying.

• Contact information: All Eyby members must keep their account details up to date. We take action when we know that a member has false or missing contact information.

• Using multiple accounts: Registering new accounts or using other existing accounts to avoid buying restrictions or limits or other policy consequences is not allowed. See our Multiple accounts policy for more information.

Why does Eyby have this policy?

We want to make sure Eyby is a safe place to sell. In order to make Eyby a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.